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Retail SOPs - Accounting

For Sample SOP Resources please click here

SOP-AC-01 : Role of Accounts
SOP-AC-02 : Accounts Organizational Structure
SOP-AC-03 : Accounting Metrics
SOP-AC-04 : Salary Processing
SOP-AC-05 : Various Governing Acts
SOP-AC-06 : Provident Fund
SOP-AC-07 : Employee State Insurance
SOP-AC-08 : Insurance Requirements
SOP-AC-09 : Intellectual Property Rights
SOP-AC-10 : Asset Management
SOP-AC-11 : Cost Reduction Initiatives
SOP-AC-12 : Service Tax Procedures
SOP-AC-13 : TDS procedure
SOP-AC-14 : Professional Tax
SOP-AC-15 : Value Added Tax
SOP-AC-16 : Luxury Tax

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Retail SOPs - Store Security

SOP-SE-01 : Security Process Checklist
SOP-SE-02 : Handling legal aspects
SOP-SE-03 : Handling counterfeit notes
SOP-SE-04 : Handling Beep tag


Retail SOPs - Cash Management

SOP-CM-01 : Store Back Office Cash Procedure
SOP-CM-02 : Store Front Office Cash Procedure
SOP-CM-03 : Cash Refunds
SOP-CM-04 : Handling double billing / mistakes by cashiers


Retail SOPs - Store Audit

SOP-SA-01 : Store Appearance
SOP-SA-02 : Staff
SOP-SA-03 : Stock Audit Policies
SOP-SA-04 : Customer Service
SOP-SA-05 : Storage
SOP-SA-06 : Loss prevention audit policy
SOP-SA-07 : Cleanliness

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Retail SOPs - Store Administration

SOP-AD-01 : Admin. Task related checklist
SOP-AD-02 : Checklist for Maintenance
SOP-AD-03 : Checklist for housekeeping and cleanliness
SOP-AD-04 : Staff time keeping
SOP-AD-05 : Sale of scrap
SOP-AD-06 : Required Permissions & Licences, renewal and compliance
SOP-AD-07 : Health & Safety Norms
SOP-AD-08 : Insurance – Building & Infrastructure, Inventory & Cash
SOP-AD-09 : Store Opening and Closing Procedures
SOP-AD-10 : Store Readiness

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Retail SOPs - Customer Service

SOP-CS-01 : Stocks return and exchange from customers and policy
SOP-CS-02 : Complaints
SOP-CS-03 : Sales Associate Responsibilities to Customer
SOP-CS-04 : Sales Associate Authority for Complaint Resolution
SOP-CS-05 : Special Product or Service Orders
SOP-CS-06 : Customer Service desk- General Product Knowledge
SOP-CS-07 : Enrolment of customer for Loyalty Programs
SOP-CS-08 : Customer Feedback
SOP-CS-09 : Customer Home Delivery (Delivery Appointment Process)


Retail SOPs - HR Department

SOP-HR-01 : Hiring Process
SOP-HR-02 : Employee Benefits
SOP-HR-03 : Staff Transfer Process
SOP-HR-04 : Staff Resignation Process
SOP-HR-05 : Staff time scheduling
SOP-HR-06 : Staff training requirements
SOP-HR-07 : Employee Performance Appraisal
SOP-HR-08 : Compensation & Bonus Structure


Retail SOPs - Store Merchandising Handling

SOP-SM-01 : Transfer of stocks from Warehouse
SOP-SM-02 : Receipts of stocks at store
SOP-SM-03 : Loading and unloading
SOP-SM-04 : Delivery from vendors
SOP-SM-05 : Goods return to Vendor
SOP-SM-06 : Goods return to Warehouse (Fresh, Excess & Defective)
SOP-SM-07 : Ordering from Stores
SOP-SM-08 : Stock receiving from Vendor
SOP-SM-09 : Consignment Vendor Stocks
SOP-SM-10 : Merchandise write-off procedure
SOP-SM-11 :  Merchandise Replenishment & Inventory Re-ordering

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